Terms and Conditions Tradie Lead Flow

These Terms and Conditions of Service ("Terms") govern your use of the services provided by Tradie Lead Flow ("we," "us," or "our," also referred to as the Agency), a marketing and lead generation agency focused on trades and home-service businesses. By accessing or using our services, including our white-label software platform powered by GoHighLevel (the "Platform"), you ("Client" or "you") agree to be bound by these Terms.

1. Services Provided

1.1. Scope of Services: Tradie Lead Flow agrees to provide the services detailed in the separate Service Agreement or Statement of Work (SOW) executed between the parties. These services typically include, but are not limited to:

  • Search Engine Optimisation (SEO) and Local SEO management.

  • Lead generation campaign management (e.g., Google Ads, Facebook Ads).

  • Provision of a dedicated CRM and marketing automation platform (the Platform).

  • Reputation Management system setup (review requests).

  • Custom funnel, website, and landing page development.

  • Email and SMS marketing campaign creation.

1.2. The Platform: Access to the Platform is provided as part of the Service. The Platform is a white-label version of the GoHighLevel software, licensed to you for the duration of the Service Agreement. The Platform is intended solely for managing and tracking leads, communications, and campaigns related to the services provided by Tradie Lead Flow.

1.3. Service Exclusions: Unless explicitly stated in the SOW, the Services do not include advertising spend budgets, third-party software subscriptions, or the creation of original photographic/video content.

2. Client Responsibilities and Cooperation

2.1. Provision of Assets: The Client must provide all necessary materials, information, access credentials (e.g., to Google Business Profile, existing website host, ad accounts), and content (e.g., company logos, business information, customer lists) promptly upon request, as outlined in the Onboarding SOP. Failure to provide assets in a timely manner may result in delays, for which the Agency shall not be liable.

2.2. Accuracy of Information: The Client warrants that all information, content, and customer data provided to the Agency and uploaded to the Platform is accurate, lawful, and that the Client has the necessary rights and consents (including compliance with the Privacy Act 1988 (Cth)) to allow the Agency to use such data in the performance of the Services.

2.3. Advertising Budgets: If the Services include managing paid advertising, the Client is responsible for paying all advertising spend directly to the third-party platforms (e.g., Google, Facebook). The Agency fee covers management only.

3. Payment and Fees

3.1. Fees: The Client agrees to pay the fees specified in the SOW. Fees may include:

  • Management Fees: Recurring charges for the Agency's time and expertise.

  • Platform Fee: Recurring charges for access and usage of the Platform.

  • Usage Fees (Telephony/SMS/Email): Variable charges based on the Client's consumption of integrated communication features within the Platform (e.g., SMS, emails, phone calls/numbers). These fees will be billed separately and are non-refundable.

3.2. Billing: All recurring fees are billed [e.g., monthly/fortnightly] in advance, commencing on the Start Date specified in the SOW. Usage fees are typically billed in arrears.

3.3. Payment Terms: All invoices are due within [e.g., seven (7) days] of the invoice date. Late payments may incur a late payment fee of [e.g., 2%] per month, or result in the suspension of Services and/or Platform access.

3.4. Credits and Refunds: Fees paid for Services are generally non-refundable. Refunds are not provided for partial use of the Platform or for results that do not meet anticipated performance metrics, as marketing outcomes are inherently variable.

4. Platform Access and Usage

4.1. License: The Client is granted a non-exclusive, non-transferable license to access and use the Platform solely for their business operations and for the duration of the Service Agreement.

4.2. Acceptable Use: The Client agrees not to use the Platform for any unlawful purpose, including but not limited to, sending unsolicited commercial electronic messages (spam), harassing others, or violating any local, state, or federal law, including the Spam Act 2003 (Cth).

4.3. Data Ownership: The Client retains ownership of their proprietary business data and all lead data collected via the Platform. The Agency retains ownership of the underlying software, workflows, funnel templates, and intellectual property developed by the Agency.

5. Term and Termination

5.1. Term: The term of these Terms shall commence on the Start Date and continue for the duration specified in the SOW, or until terminated in accordance with this Section 5.

5.2. Termination by Client: The Client may terminate the Services by providing [e.g., thirty (30) days'] written notice, subject to any minimum commitment period specified in the SOW. Any fees prepaid for Services not yet rendered will be forfeited.

5.3. Termination by Agency: The Agency may terminate the Services immediately if the Client:

  • Fails to make payment within fourteen (14) days of the due date.

  • Violates any provision of the Acceptable Use policy (Section 4.2).

  • Breaches any material term of these T&Cs or the SOW.

5.4. Post-Termination: Upon termination, the Client's access to the Platform will be revoked. The Agency will provide the Client with a copy of their lead and contact data in a standard format (e.g., CSV) upon request within [e.g., seven (7) days] of termination, provided all outstanding invoices are settled.

6. Warranties and Limitation of Liability

6.1. No Guarantees: The Client acknowledges that the Agency cannot guarantee specific results from SEO or advertising campaigns. Marketing success is dependent on various factors outside the Agency's control, including market demand, competitor actions, and changes to third-party platform algorithms.

6.2. Limitation of Liability: To the maximum extent permitted by law, the total liability of Tradie Lead Flow to the Client for any claim arising out of or relating to these Terms, the Services, or the Platform, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by the Client to the Agency in the three (3) months immediately preceding the claim.

7. General Provisions

7.1. Governing Law: These Terms are governed by the laws of the State of [Insert Your State/Territory, e.g., New South Wales], Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.

7.2. Privacy: The Agency will handle the Client's personal and business information in accordance with its Privacy Policy, which is available at [Link to your Privacy Policy URL].

7.3. Amendments: The Agency reserves the right to update or modify these Terms at any time. The Client will be notified of material changes, and continued use of the Services after such notification constitutes acceptance of the new Terms.

7.4. Contact Information: All notices and inquiries regarding these Terms should be directed to: